Natren UK & Europe Chilled Delivery

Probiotics are living bacteria, and like most bacteria, they can be severely weakened or killed by prolonged exposure to moisture or heat. That’s a big problem, because although Natren take every step necessary to ensure that the probiotics are kept at the optimum temperature and humidity during production and storage at their pharmaceutical grade manufacturing facility in Westlake Village, California, once they leave the premises the journey can be quite harsh. Here we detail the steps we take to ensure that your probiotics reach you in the condition they need to – alive, well, and ready to go to work!

Manufacturing & Packaging

Natren probiotics are manufactured and stored in a temperature and humidity-controlled environment at the headquarters. We do our best to keep them in that state all the way to your doorstep. The key to this is high quality packaging and express shipping options!


The vital feature to shipping Natren probiotics cold is ice – and lots of it. This is no ordinary ice though – Natren use commercial grade gel ice packs. All of this is contained inside a polystyrene layer within the cardboard outer box, which insulates the contents against the outside environment. The products are then air-shipped to Nutribrand‘s refrigerated storage and fulfilment facility in Hampshire. Once your order has been processed the products are carefully packed in double lined boxes with thermal insulated packaging, bubble wrap and gel ice packs.


Natren Healthy Trinity


The bottle itself is designed to protect the probiotics inside. The dark amber glass bottles offer protection from light and moisture, we believe glass offers much more superior protection from moisture than plastic bottles that may allow moisture and gases to seep in over time. The metal lid is also designed to prevent damage from moisture, and the plastic shrink-wrap adds an additional layer of protection for the glass bottle, and also serves as a safety seal to the consumer that the product is intact and has not been tampered with. These glass bottles are also eco-friendly and recyclable.


Next day delivery

For our UK deliveries we use DPD Local and they offer a next day delivery, this is next day from the point it is shipped, not from the point of placing the order. We ship in the UK Monday to Thursday. For Europe we use DHL Express and they offer a next available day delivery, usually 1 or 2 days from the point of shipping. We ship Monday to Wednesday for Europe.

Please note: gel ice packs will melt during transit, this is not a refrigerated service but the ice combined with the packaging will keep the products in good condition. It is prolonged exposure to heat, light and moisture that will damage the product.

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