Privacy Policy 

At Natren UK, we understand that we have a responsibility to protect and respect your privacy and look after your personal data.

This Privacy Notice explains what personal data we collect, how we use your personal data, reasons we may need to disclose your personal data to others and how we store your personal data securely 

We must advise that this policy may be subject to change, so you are advised to check our website on a regular basis for any further changes.

 

1. Who are we?

Natren UK is a supplier of health supplement products and our registered address is Nutribrand, Pine Grove Enterprise Centre, Crowborough, TN6 1DH.

2. How the law protects you

Data protection laws (GDPR) state that we are only able to process personal data if we have valid reasons to do so. The basis for processing your personal data includes, but is not limited to, your consent, performance of a contract, to enable billing and to contact you for customer service purposes.

3. How do we collect personal data from you?

We receive information from you when you register on our website, complete forms on our website, place an order, join our reward scheme, respond to a survey or participate in another site feature.
In addition we collect information if you contact us by phone, email or otherwise in respect of any of our services. You may also, however, visit our site anonymously.

Your personal data may be automatically collected when you use our website, including but not limited to, your IP address, device-specific information, server logs, device event information and location information.

Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the Cookies section below for information about cookies and how we use them.

4. What type of data do we collect from you?

The personal data that we may collect from you,when ordering or registering, includes your name, mailing address or business address, email address, phone numbers and payment information. We may also retain records of your enquiries and correspondence, in the event you contact us.We do not store credit card details, nor do we share customer details with any 3rd parties. 

5. How do we use your data?

We use information about you in the following ways:

5.1To process orders that you have submitted to us.

5.2To provide you with our services including contests, promotions and newsletters, if opted-in.

5.3To comply with our contractual obligations we have with you.

5.4To help us identify you and any accounts you hold with us.

5.5To enable us to review, develop and improve our website and services

5.6To provide customer care, including responding to your requests if you contact us.

5.7To administer accounts, process payments and keep track of billing and payments.

5.8To carry out marketing and statistical analysis.

5.9To notify you about changes to our website and services.

5.10To provide you with information about services that you request from us, or which we feel may interest you, where you have consented to be contacted for such purposes.

5.11To inform you of any new service or price changes.

6. Retention periods

We will keep your personal data for the duration of the period you are a customer of Natren UK. We shall retain your data only for as long as necessary in accordance with applicable laws.

On the closure of your account, we may keep your data for up to 7 years after you have cancelled your membership, subscription or services with us. We may not be able to delete your data before this time due to our legal and/or accountancy obligations. We assure you that your personal data shall only be used for these purposes stated herein.

7. Who has access to your personal data?

We process your data for administration, billing, support and the provision of services. Management and staff employed by Natren UK may have access to your data for the process of conducting business related activities only.

8. Third Parties

For the avoidance of doubt, we do not sell, rent or share your personal data to third parties for marketing, advertising or any other purposes.

We may pass your personal data to third parties for the provision of services on our behalf (for example processing of payments). However, we will only ever share information about you that is necessary to provide the service and we have specific contracts in place, which ensure your personal data is secure and will not be used for any marketing purposes.

We may share your information if we are acquired by a third party and therefore your data will be deemed an asset of the business. In these circumstances, we may disclose your personal data to the prospective buyer of our business, subject to both parties entering into appropriate confidentiality undertakings. Similarly, we may share your personal data if we are under a duty to disclose data in order to comply with any legal obligation or to protect the rights, property, or safety of Natren UK, our customers, or others.

9. Your rights

Under data protection legislation, you have several rights regarding the use of your personal data, as follows:

9.1 The Right of Confirmation and Access

You have the right to obtain confirmation from the data controller appointed by Natren UK as to whether or not personal data concerning you is being processed. You also have the right to obtain from us information about your personal data stored at any time, and a copy of this information. You have the right to obtain information as to whether personal data is transferred to a third country or to an international organisation. Where this is the case, you also have the right to be informed of the appropriate safeguards relating to the transfer.

9.2 Right to Rectification and Erasure (Right to be Forgotten)

You have the right to ask us to rectify inaccurate data or to complete any incomplete personal data that we may hold.

You have the right to ask us to erase your personal data without delay where one of the statutory grounds applies, so long as the processing is not necessary. If you request us to erase your personal data, then this means that our business relationship will end as we cannot provide our service without processing your data.

9.3 Right of Restriction of Processing/Right to Object

You have the right to restrict the processing of your personal data under certain circumstances, including if you have contested its accuracy and while this is being verified by us, or if you have objected to its processing and while we are considering whether we have legitimate grounds to continue to do so. You have the right to object, on grounds relating to your particular situation, at any time, to the processing of personal data concerning you.

9.4 Right of Data Portability

You also have the right for certain data you have given us to be provided to you in a structured and commonly used electronic format (for example, a MS document), so that you can move, copy or transfer this data easily to another data controller. You may also request that we transmit this data directly to another organisation where it is practical for us to do so.

9.5 Automated individual decision-making, including profiling

You have the right not to be subjected to a decision based solely on automated processing, including profiling. We do not process any personal data in this way.

9.6 How to exercise your Rights

If you wish to contact us in respect of any of your Rights as described above, please send an email to: sales@natren.org.uk - We will respond to your request free of charge and usually 30 days.

9.7 How to complain about the use of your data

If you wish to complain about how we have handled your personal data, including any of the rights outlined above, you can contact us by email or in writing to: Natren UK, PO Box 289, Crowborough, East Sussex, TN6 9EY, United Kingdom.

In preventing the use or processing of your personal data, it may delay or prevent us from fulfilling any contractual obligations to you. It may also mean that we shall be unable to provide our services or process the cancellation of your service.

You have the right to object to our use of your personal data, or ask us to delete, remove or stop using it if there is no need for us to keep it. This is known as your right to be forgotten. There are legal and accountancy reasons why we will need to keep your data, but please inform us if you think we are retaining or using your personal data incorrectly.

You have the right to ask us not to process your personal data for marketing purposes. If you choose not to receive marketing communications from us about our services, you will have the option to remove your details from our marketing list (opt-out). 

We will not contact you for marketing purposes unless you have given us your prior consent. You can change your marketing preferences at any time by contacting us. You also have the right to request details about what information we hold on you in respect of our business activities.

To request access to information we hold about you. Please email your requests to: sales@natren.org.uk so that we can obtain this information for you.

10. Accessing and updating your data

You must maintain the accuracy of your information and ensure all your details, including but not limited to, name, address, title, phone number, e-mail address and payment details are kept up to date at all times. All changes should be notified to us directly.

11. Use of cookies

Our cookies policy is available to view below.

12. Where we store your personal data

All information you provide to us is stored on our secured computer systems, which are protected by firewalls and anti-virus software programs. From time to time, your information may be transferred to and stored on other storage media and kept securely at our business premises. By providing your data to us, you agree to this transfer and storage. However, we will ensure that reasonable steps are taken to protect your data in accordance with this privacy notice.

Note: As the transmission of information via the internet and email is not completely secure, we cannot guarantee the security of your data during transmission, therefore any such transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to prevent unauthorised access.

Any sensitive data (payment details for example) is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

13. Liability

We agree to take all reasonable measures to protect your data in accordance with applicable laws and in accordance with our General Terms and Conditions.

14. Data Breaches

In the event of a data breach, we shall ensure that our obligations under applicable data protection laws are complied with where necessary. This may include, and is not limited to, notifying the Relevant Supervisory Authority.

15. Contact us

Please e-mail any questions or comments you have about privacy issues to us at:

Email address: sales@natren.org.uk

Postal Address: PO Box 289, Crowborough, TN6 9EY.

16. Your right to make a complaint

You have the right to make a complaint about how we process your personal data to the Information Commissioner:

https://ico.org.uk/concerns/

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Tel: 0303 123 1113

This notice was last updated on 17/09/2018. Should any information provided within this policy be subject to change then this page will be updated to reflect any changes in the law or our privacy practices. However, we will not use your personal data in any new ways without your prior consent.

All requests for information relating to your personal data and how we use and process this data will be provided free of charge. 

Cookie Policy

Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. A cookie is a small text file, typically of letters and numbers, downloaded to your computer when you access websites. Typically, they contain the following information: a site name and unique user ID, the duration of the cookie's abilities and effects, and a random number. As a rule, cookies cannot be used to reveal your identity or any personally identifying information.

Natren UK and our third-party service providers (including Google, Display Advertising and Remarketing service providers) use first party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to keep you informed of new products and/or special offers and to facilitate site navigation and personalise your experience.Cookies help us collect technical and navigational information, such as browser type, time spent on our site and pages visited, also to monitor viewing and responses to Natren UK advertisements.

Our cookies help us:

• Make our website work as you’d expect
• Save you having to login every time you visit the site
• Remember your settings during and between visits
• Offer you free services/content
• Improve the speed/security of the site
• Continuously improve our website for you
• Make our marketing more efficient

We do not use cookies to:

• Collect any personally identifiable information (without your express permission)
• Collect any sensitive information (without your express permission)
• Pass personally identifiable data to third parties
• Pay sales commissions

You can learn more about all the cookies we use below

Granting us permission to use cookies

If the settings on the software you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are happy with this. Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that our site will not work as you would expect.

More about cookies

The law on cookies demands that you, as a website user, are given the opportunity to understand how cookies are used on our websites and consent to cookies being stored on your computer or other internet accessible device.

What are cookies?

When you visit a website that uses cookies for the first time, a cookie is downloaded onto your computer. The next time you visit that website, your computer checks to see if it has a cookie that is relevant and sends the information contained in that cookie back to the website. The website then notes that you have been there before, and in some cases, tailors what is displayed on the screen to take account of that fact. They also might record how long you spend on each page on a website, what links you click, even your preferences for page layouts and colour schemes.

Generally, the role of cookies is beneficial, making your interaction with frequently-visited websites smoother with no extra effort on your part. Without cookies, online shopping would be much harder. Also, without cookies, some websites will become less interactive with the cookie option turned off.

Website Function Cookies

Our own cookies

We use cookies to make our website work including:

Determining if you are logged in or not

Remembering your search settings

Showing you which pages you have recently visited

Allowing you to add comments to our site

There is no way to prevent these cookies being set other than to not use our site.

Third party functions

Our website, like most websites, includes functionality provided by third parties. A common example is social media links. Our site includes the following which use cookies:

Disabling these cookies will likely affect the functions offered by these third parties

Visitor Statistics Cookies

We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn’t working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These so called analytic programs also tell us if how people reached this site (e.g. from a search engine) and whether they have been here.

Most common cookies

Session cookies

These cookies expire when you close your web browser (Internet Explorer, Firefox, Safari, Google and Chrome). These cookies are used for various reasons, for example, remembering what you have put in your shopping basket as you browse a website. They can also be used for security to access your Internet banking or email.

Persistent cookies

These cookies are still stored on your computer after you have closed your web browser which allows your preferences on websites to be remembered. These cookies are used for a variety of purposes, for example, remembering your preferences on a website (your language choice or your user name on a particular website).

Persistent cookies can be removed by following your web browser help file directions. Most Internet browsers automatically accept cookies. You can instruct your browser, by editing its options, to stop accepting cookies or to prompt you before accepting a cookie from the web sites you visit. If you choose not to accept cookies from our site, then you may not be able to access and use all or part of our site or benefit from the information and special offers. Visitors can easily opt-out of Google Analytics for Display Advertising and customize Google Display Network ads by using Ads Preferences Manager.

First and Third Party cookies

This refers to the website placing the cookie. First party cookies are cookies set by the website you are visiting. Third party cookies are set by another website; the website you are visiting may have advertising on the page and this other website will be able to set a cookie on your computer. Third party cookies on the main web browsers allow third party cookies by default. Changing the settings on your browsers can prevent this.

For more information on how Google will use your personal data when you give consent to use our website visit:

Google’s Privacy & Terms site 

Exceptions

There are some exceptions to the above where it is essential for a website to store information on your computer, for example, to provide a service to you that you have requested.

Our use of cookies

We use cookies to improve your experience on our websites and for functionality purposes, for example, to remember page you have just visited. These are known as session cookies.

We use:

Advertising Cookies

Cookies are widely used in online advertising. We, our advertisers and our advertising partners cannot gain personally identifiable information from these cookies. We only work with advertising partners who work to accepted privacy standards.

You can learn more about online advertising at http://www.youronlinechoices.com- You can opt-out of almost all advertising cookies at http://www.youronlinechoices.com/uk/your-ad-choices although we would prefer that you didn’t as ultimately adverts help keep much of the internet free. It is also worth noting that opting out of advertising cookies will not mean you won’t see adverts, just simply that they won’t be tailored to you any longer.

We use:

Banner Adverts

From time to time we may use banner ads. These adverts are usually managed by a partner specialising in providing adverts for multiple sites. Invariably these partners place cookies to collect anonymous data about the websites you visits so they can personalise the adverts to you, ensure that you don’t see the same adverts too frequently and ultimately report to advertisers on which adverts are working.

Remarketing Cookies

You may notice that sometimes after visiting a site you see increased numbers of adverts from the site you visited. This is because advertisers, including ourselves pay for these adverts. The technology to do this is made possible by cookies and as such we may place a so called “re-marketing cookie” during your visit. We use these adverts to offer special offers etc. to encourage you to come back to our site. You can opt out of these cookies at any time as explained above.

Turning Cookies Off

You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies. Doing so however will likely limit the functionality of our website and a large proportion of the world’s websites as cookies are a standard part of most modern websites

It may be that you are concerned about cookies related to so-called “spyware”. Rather than switching off cookies in your browser you may find that anti-spyware software achieves the same objective by automatically deleting cookies considered to be invasive.

Further information can be found at: 
http://www.ico.org.uk/for_organisations/privacy_and_electronic_communications/the_guide/cookies.aspxand http://www.allaboutcookies.org/

Terms and Conditions
Please also visit our Terms & Conditions section, which establishes the use, disclaimers and limitations of liability governing the use of our website. 

Your consent 
By using our website, you consent to our privacy policy and cookie policy.

By using our site, you consent to our privacy policy.

This notice was last updated on 29/04/2022. Should any information provided within this policy be subject to change then this page will be updated to reflect any changes in the law in relation to cookie policy.